Chatter is a new service from Stingray. Chatter Research is a customer feedback tool, that uses AI-driven conversational surveys to provide a better feedback experience for your customers and higher quality data for your company. The conversation engine interprets responses in real-time to deliver actionable insights. With Chatter your customer can have a online chat.
A retailer can ask the customer why they did not buy something when they walk out of the store. If the customer says that the product was out of stock, it can provide a link to buy this product online. So with this tool you can collect all reasons why customers churn or not buy your product. Via the dashboard you can collect all data per outlet and then improve your service / product.
Brands like Nike, Victoria Secret, Chanel and L’Oreal are using Chatter.
Let us know if want to have more information and demo of this tool.